FREQUENTLY ASKED QUESTIONS
Clothing care guide -
we recommend hand washing all of our garments as they are hand sewn or hand printed. We understand in some cases you need to use a washing machine so please wash at no higher than 30 Celsius on a gentle wash with similar colours. do not tumble dry. do not iron. look after your frankenstuffed clothing and it will last you a life time!
Shipping -
We ship worldwide. Our websites currency is shown in GBP so please use a money converter online before checking out. The shipping cost is based on the weight of your items. All items are sent tracked and are dispatched within a week. Once we have dispatched your items you will be able to track them with the code we send you. UK orders can expect items in 2-7 days after dispatch and orders outside the UK usually get their packages in 1 - 2 weeks but this is just a esitmate and it depends where you live, it could be a shorter amount of time or longer. Once we dispatch your package we can no longer control what happens with the package so if you have any issues with getting your package please use your tracking code or contact your local mail depo.
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Returns -
We accept returns but please keep in mind we are a small artist run business, we are not amazon so please ensure you want something before purchasing it. We will not refund you your shipping costs and customers will have to pay for return shipping too. We do not accept returns on underwear/tights/socks for hygiene reasons, we also will not accept returns on items you have damaged yourself or if you didn't follow the clothing care instructions. To return an item to us please email Frankenstuffed with your order and the reason for return. You will then receive the return address, please send the item to Frankenstuffed tracked. Once we get the return we will refund you but if the item comes to us and it is damaged/dirty/or not how we sold it you will not be refunded.
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Clothing -
Most of the clothing we use is second hand, this is to keep waste low and to be as sustainable as possible. As some clothing is second hand there may be signs of use/wear. All of the garments are hand printed or have had sewn details by Frankenstuffed, this makes every piece one of a kind and unique. Due to the nature of the printing/sewing methods there may be flaws. All of our garments are pre washed before selling to ensure the print is sealed into the fabric. If you purchase a piece of clothing please follow the washing instructions so your clothing lasts forever.
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Customs -
We do custom clothing/art pieces, if you would like a custom from us please keep an eye on our instgram stories as that is where we announce them.
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Copyright -
All artwork/characters/images are owned by Frankenstuffed. If you or your business use any Frankenstuffed owned characters/artwork/images for financial gain without permission legal action will be taken against you. For business or collaboration please email Frankenstuffed.